At Five Rivers, we are committed to maintaining the trust and confidence of anyone who visits our website, calls or emails us and subscribes to our mailing list. Here we outline how we treat data collected when someone does any of the above.
Visitors to our website
When someone visits www.five-rivers.com we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find information such as number of visitors to different parts of the site. This information is processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. Also see our Cookies Policy below.
If, during a visit to our website an online form is completed and sent to us, information collected is recorded on our CRM (Customer Relationship Management) system so we may deal with the enquiry or request, and administrate any orders and accounts. Recorded email addresses will not be used for promotional emails unless a positive opt-in to our mailing list is received.
Calling or emailing us
When someone telephones or emails us we may need to collect information and record it on our CRM system to deal with an enquiry or request, and administrate any orders and accounts. Recorded email addresses will not be used for promotional emails unless a positive opt-in to our mailing list is received. Calls may be recorded for the fulfilment of service and contract and to protect the interest of one or more parties. Credit and debt card information is taken in accordance with PCI DSS.
Opting-in to our mailing list
By opting-in to our mailing list you will occasionally receive relevant email updates regarding our products, services and industry news. We tailor email content according to customer type held on our CRM system, so you should never receive anything that would knowingly not be of interest to you.
We use a third party provider, MailChimp, to deliver our mailing list emails. We gather statistics around email opening and clicks to help us monitor and improve our emails. For more information please see MailChimp’s privacy notice https://mailchimp.com/legal/privacy/.
You can unsubscribe from our mailing list at any time by clicking the unsubscribe link at the bottom of an email.
We do not sell or trade mailing lists with any organisations and businesses.
Links to other websites
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have suitable physical, electronic and managerial procedures in place to safeguard and secure any information we collect.
We use consent and legitimate interest as the GDPR basis to store and process your information.
Access to your personal information
You are entitled to access the personal information we hold about you. Simply email your request to our data protection manager at firstname.lastname@example.org.
Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on 15th February 2019.